Should I be grateful for the diligent employees who make sure that every little minute detail is correct on any application? I suppose I should, after all they are protecting all of us? Or are they?
A couple of weeks ago I applied for my Australian Passport online, I already have a passport but it expired just over two years ago, therefore I need to get a new one. I thought that because I had previously had a passport the process would be really simple and within 10 days I would have my new one. But things in our household don't always go exactly to plan. Because of my name change from maiden to first marriage to second marriage, I needed a registered copy of my marriage certificate because the certificate they give you on the day of your wedding isn't good enough, so I applied online and paid the fee of $26 or $28 and I received it a few days later, all good so far. Then I made an appointment at the Post Office to put in my application, when I got there I was told that I couldn't use my certificate of citizenship because I have de-faced it (years ago I crossed out my middle name on it, which isn't really my middle name legally and not on my birth certificate or any other document), therefore I have to get a new certificate. Okay then, I shall just get a new one. I headed over to the council (where I was directed to) and I now find out that they don't do it there and that I have to fill in form 119 or whatever it was and pay another $60 to get a new one, and send certified copies of a million and one documents and an endorsed photo of myself as proof that I am who I am. Mind you I used my identification to get Alex's and Zoe's passports and they have received theirs already, go figure! Apparently I am who I am if it is for someone else's passport. The world is truly f*****. Also to make things even worse, the application to get the certificate takes 4-8 weeks, YES you read it correctly 4-8 weeks. So if I don't get my certificate within the next 4 - 6 weeks I will have to pay another $103 for a Priority Processing Fee to enable them to process it within 2 business days of receiving it. My passport will surely be the most expensive one in history.
Anyway today I went back to the post office thinking that I could just put my application in as is (as I was told by the last person I dealt with at the previous interview) and hope for the best and in the mean time apply for my citizenship certificate and by the time if and when my passport got rejected I would have my certificate and then post it off, but noooooooooo, I got yet another diligent worker who said "NO I CAN NOT PROCESS THIS PASSPORT APPLICATION UNTIL YOU GET THE NEW CERTIFICATE". So I handed him the documents and the URGENT letter to Department of Immigration and Citizenship which I had prepared earlier just in case and asked him to post them Express Post which cost me another $6.65. I went over to fill in the address and then went to another Postal worker to hand it in, whom I asked how long it takes for Express Post, she then said very slowly "You have missed the 3.30pm deadline but it will go tonight but we can't guarantee it will get on the truck at Sale". So I then asked her "will it get there the next day?" she then repeated what she said earlier, even slower. I then asked "Do they have to sign for this to ensure they will receive it?" and she says "No, but it's the fastest way of mail". OMG........I have just paid an extra $6.05 for something to maybe go the next day even though it states on the front of the Express Post envelope that it is 'Guaranteed Next Day Delivery'.
If my certificate doesn't come within the next 4 - 6 weeks in order to allow another 2 weeks for the passport application, I will most probably be cancelling or deferring our New Zealand holiday. Let's just hope the highlighted 'URGENT' on the letter I sent with the application gets some attention from someone even more diligent, and they pass it and hopefully not want any other proof or documentation (because I don't have any) that I do not have middle name, print me out a new certificate and send it priority post/express post whatever it takes, so that we don't all miss out on a holiday to New Zealand.
Steph